| This session describes how the right process performance measurement strategy can provide transparency into a company’s operations.
- Walk through a model for process performance measurement (PPM) based on SAP’s experience.
- Learn how process performance measurement should be integrated into an overall business process management framework and explore the steps required for setting strategic goals, identifying process performance indicators, and examining their influence on business and process improvement.
- Learn how process KPIs are used in business to measure quality, time, and costs and how this real time information can be used to change a process or execute a process improvement project.
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