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CRM 2009
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Our Price: $1,595.00
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Watch the most popular sessions from the 2009 conference! You'll get comprehensive education and updates on SAP Customer Relationship Management (SAP CRM) functionality; strategies to improve sales management, forecasting, and lead-to-cash processes; innovations to evaluate and optimize your e-commerce and online service activities; best practices to implement, ungrade, or integrate SAP CRM; and much more.
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An A-to-Z guide to SAP CRM for marketers
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Our Price: $99.00
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Develop a detailed understanding of how SAP CRM supports the needs of marketing organizations and how new offerings in SAP CRM 7.0 provide added functionality, including loyalty management, high-volume marketing, and a custom user interface with shortcuts to important areas.
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Best practices for managing an SAP CRM upgrade or implementation project
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Our Price: $99.00
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Examine key phases, resources, and preparation tasks that you must get right to ensure the success of an SAP CRM implementation or upgrade.
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Case study: How Dow Corning utilizes marketing functionality within SAP CRM to manage customer satisfaction surveys
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Our Price: $99.00
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Take a guided tour of Dow Corning’s SAP infrastructure and explore how the company is using its enterprise portal-based SAP CRM 5.0 system for contact management, account management, lead and opportunity management, and analytics.
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Case study: How NetApp® successfully rolled out SAP CRM in a “big bang” global implementation to over 23,000 users
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Our Price: $99.00
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Hear how NetApp managed the complexity and risk of a big bang SAP CRM implementation while working with remote and virtual teams at multiple global sites.
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Case study: How Petro-Canada successfully upgraded from SAP CRM 4.0 to SAP CRM 2007
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Our Price: $99.00
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Walk through Petro-Canada’s upgrade path from beginning to end as it moved from SAP CRM 4.0 to the latest release of SAP CRM.
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Case study: How Petro-Canada uses SAP CRM 2007 to provide interaction center employees with better training, customer information, and feedback collection
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Our Price: $99.00
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Hear why Petro-Canada recently moved its SAP CRM 4.0 interaction center into an SAP CRM 2007 environment.
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Case study: How SWIFT identified and overcame the fundamental challenges of SAP CRM user adoption
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Our Price: $99.00
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Get a first-hand view of how SWIFT, a global provider of secure financial messaging services, successfully upgraded to SAP CRM 2007 (from SAP CRM 2005) and improved user adoption and overall use of the application.
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Case study: How the Port of San Diego overcame its user adoption struggles
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Our Price: $99.00
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Learn how the Port of San Diego navigated user adoption challenges since its SAP CRM software went live 5 years ago.
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Create interactive SAP CRM dashboards your users will adopt using SAP BusinessObjects Xcelsius® Enterprise
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Our Price: $99.00
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Get a critical overview of the dashboard and visualization functionality you can deliver with Xcelsius Enterprise from Business Objects, an SAP company.
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